Why is Online Reputation Management important for your business?
Businesses either lose or gain customers/clients and sales, based on their Online Reputation!

FACT: 75% of consumers prefer to do business with companies with Positive Reviews.

FACT: 85% of consumers trust both positive or negative online reviews, as much as a personal recommendation.

FACT: 60% of consumers say they’d avoid doing business with a company/brand with an “untrustworthy” online reputation.

FACT: Over half of consumers report that they do online research before making a purchase decision.

FACT: 97% of consumers read company, product and service reviews before making a buying decision.

FACT: Consumers report telling up to 15 people about negative experiences, as opposed to telling 11 people about a positive experience.

CONCLUSION: Achieving & maintaining a first-class Online Reputation requires regular, routine monitoring, and appropriately deployed “proactive” and “reactive” strategies.